Paweł MADEJSKI

Engineered custom Splunk and Grafana dashboards, enhancing system visibility and reducing Mean Time to Resolution (MTTR) for critical incidents through proactive monitoring.

Developed a Power Automate-based vulnerability tracking system, automating infrastructure threat reporting and decreasing manual overhead by 30%.

Led a comprehensive right-sizing initiative for Windows Server resources, generating significant monthly cost savings while maintaining optimal performance.

Directed incident management, root cause analysis, and vulnerability remediation efforts, collaborating with cross-functional teams and external vendors to restore critical services efficiently.

Administered and optimized Windows Server, Active Directory, and SSO, ensuring robust security, stability, and compliance across enterprise systems.

Designed and implemented an emergency SQL-based reporting workaround during a Jasper Reports outage, ensuring uninterrupted data delivery for key stakeholders.

Managed and optimized SQL and Snowflake database environments, supporting critical data operations and performance analysis.

Engineered a centralized Confluence Knowledge Base using custom HTML/CSS, standardizing documentation and improving knowledge sharing across the department.

Resolved complex L3 technical issues for SaaS applications by collaborating directly with Developers and Product Managers, ensuring high availability and user satisfaction.

Orchestrated structured support planning for release cycles, contributing to the seamless deployment of new features and updates.

Proactively monitored application performance and actively participated in major incident management, significantly minimizing service impact and downtime.

Leveraged a diverse toolkit including Oracle SQL Developer, Logstash, AWS, MongoDB, Kubeclt, ElasticSearch, and Postman to diagnose and resolve intricate system challenges.

Diagnosed and resolved complex Cybereason application and server issues, leveraging a suite of tools including Zabbix, Linux, Grafana, Jenkins, Salesforce, GCP, and AWS.

Managed the end-to-end process of feature enablement and environment upgrades, ensuring seamless integration and minimal disruption.

Collaborated effectively with R&D, SOC, DevOps teams, and external providers to expedite issue resolution and enhance product reliability.

Delivered prompt and effective technical support through a ticketing system and live calls, maintaining high service levels for critical users.

Resolved complex software application issues efficiently using the Jira ticketing system, ensuring minimal disruption to business operations.

Collaborated with diverse regional and global teams across business, development, and support functions to streamline problem-solving and project delivery.

Initiated and built a comprehensive knowledge base and established robust operational processes from scratch, significantly improving team efficiency and self-service capabilities.

Prepared detailed service reports and actively participated in service reviews, contributing to continuous improvement initiatives.

Monitored critical systems using Kibana, Rollbar, and Zabbix, proactively identifying and addressing potential issues.

Supported Quality Assurance efforts by conducting manual testing, developing test scenarios, and creating comprehensive test cases, enhancing product reliability.

Provided high-touch technical support to Google partners and internal teams, maintaining high satisfaction rates and resolving critical issues.

Efficiently troubleshot and escalated complex product issues by leveraging internal tools, comprehensive logs, and in-depth data analysis.

Served as a crucial liaison between Technical Services Partners and Product/Engineering teams, streamlining communication and accelerating issue resolution.

Contributed valuable product feedback and improvement suggestions, influencing feature development and enhancing user experience.